Privacy & Cookies
We respect your privacy and are committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights.
Information We Collect
When you use our website, we may collect:
-
Contact details – name, email address, phone number.
-
Account details – username, password (encrypted).
-
Transaction data – billing address, payment information (processed securely by third-party payment providers).
-
Technical data – IP address, browser type, operating system, device identifiers.
-
Usage data – pages visited, time spent on the site, clicks, and navigation patterns.
-
Communication data – messages, support requests, and other correspondence.
-
Cookie and tracking data – information gathered via cookies and similar technologies.
How We Use Your Data
We use this information to:
-
Provide, operate, and improve our website and services.
-
Process transactions and deliver products/services.
-
Communicate with you, including marketing (where permitted).
-
Personalize your experience.
-
Detect, prevent, and address security issues or fraud.
-
Comply with legal obligations.
Legal Bases for Processing
We process your personal data only when we have a valid legal basis, which may include:
-
Consent – where you have given clear consent for us to process your data (e.g., marketing emails, non-essential cookies).
-
Contract – where processing is necessary to perform a contract with you or to take steps before entering into a contract.
-
Legal obligation – where processing is required to comply with applicable laws and regulations.
-
Legitimate interests – where processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms (e.g., improving our services, fraud prevention).
Cookies
We use essential cookies to make our site work and optional cookies for analytics, performance, and personalization. Where required by law, we request your consent before placing non-essential cookies. You can change your cookie preferences anytime in your browser settings or via our cookie tool (if available).
Sharing Your Data
We may share data with trusted service providers (hosting, payment processing, analytics, marketing) under strict confidentiality and data protection agreements. We do not sell your personal data.
Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or transfer your data, and to object to certain processing. You can exercise these rights by contacting us.
Contact
For privacy inquiries or to exercise your rights, contact us here.
Last updated 2025