Legal notice
Goods Return Policy
No right to cancel: In accordance with consumer protection regulations, certain goods are exempt from the standard right to cancel a contract. This applies to perishable items as ours . Once delivery has taken place, it cannot be returned or refunded unless it is faulty, damaged, or not as described.
Conditions for a Replacement
Faulty or damaged on arrival: If your order arrives in a faulty, damaged, or unsatisfactory condition, you are entitled to a replacement. You must report any such issues within 48 hours of receipt, by contacting our customer support team at hello@whatadate.com
Not as described: If your received order does not match the description provided on our website, you have a right to reject the goods. You must report any such issues within 48 hours of receipt, by contacting our customer support team at hello@whatadate.com
Proof of defect: You may be required to provide evidence of the fault or damage, such as photographs or other documentation, to process your claim. You must report any such issues within 48 hours of receipt, by contacting our customer support team at hello@whatadate.com
How to report a problem
Contact method: To report a problem with a perishable item, please contact our customer support team immediately at hello@whatadate.com
Required information: Please include the following details in your communication to help us resolve the issue efficiently:
- Your name and order number.
- Date of purchase.
- A clear description of the issue.
- Supporting evidence, such as photographs of the item and packaging.
Delivery and proper storage: We are not responsible for spoilage or damage to perishable items that occurs due to your failure to accept the delivery in a timely manner or to store the item correctly after receipt. Our liability for goods ends once they have been delivered to you or your designated recipient.